970-945-8503
970-945-8503
We know that healthcare billing and insurance can feel complicated, and we’re here to make it as simple and transparent as possible. The resources below are designed to help you understand your coverage, estimate costs, access required forms, and find answers to common questions.
Whether you’re planning a visit, reviewing a statement, or moving your care to GMA, this page is your starting point for everything related to billing and insurance. If you need help at any point, our billing team is here to support you. Call or text us at 970-945-8503, or email billing@glenwoodmedical.com
Answers to common questions about statements, insurance processing, payment timeliness, and billing terms
We work with most major insurance carriers. Because coverage can vary by plan, we recommend checking with your insurance company before your visit to confirm that GMA is in your network and to understand your specific benefits.
There are many convenient ways to make a payment:
Pay with mobile by scanning the QR code on your statement.
Mail a check or money order to:
GMA – ATTN: Billing
P.O. Box 268897
Oklahoma City, OK 73126
Autopay: Keep your credit card on file. We’ll send a payment reminder three days before your card is charged for the balance due.
Pay by phone: Call us at 970-945-8503.
Updating your information is easy and can be done several ways:
Call us at 970-945-8503 with any information you wish to update.
Text us at 970-945-8503 with the information, along with a picture of the front and back of your insurance card.
Update it through your patient portal.
Tell us during the check-in process for your next visit.
A list of commonly billed procedures with prices can be found on our Commonly Billed Services page. If the procedure you’re looking for is not on this list, please call or text us at 970-945-8503 for more information. You should always check with your insurance company directly prior to your visit to verify GMA is in your network and ask any specific information related to your individual policy.
If you believe you’ve already made a payment, we’re happy to help. Please call or text us at 970-945-8503, or log in to your patient portal to check whether your payment has been posted.
We understand that medical expenses can feel overwhelming at times. We offer several payment plan options based on your financial situation and are happy to work with you. If you prefer not to set up a payment plan, balances are due within two billing cycles before collections may begin.
All charges are submitted to insurance first. Most insurance companies pay services after the deductible and out-of-pocket max have been met. Check with your insurance company directly prior to your visit to verify GMA is in your network and to determine what will be covered if you have not yet met your deductible and out-of-pocket max.
Annual physicals are generally covered by insurance under the Affordable Care Act. However, if additional concerns are discussed, evaluated, or treated during the same visit, you may see charges related to a problem-focused visit. Most patients appreciate the convenience of a single visit that makes the most of your time. In these instances, when an annual physical and a problem-focused visit are combined, you may incur an additional co-pay, co-insurance, or an out-of-pocket expense, depending upon your policy. Some, but not all, labs are considered preventative services. If a lab is ordered during a preventative visit but is run for diagnostic purposes, we are required to use the diagnosis code.
No, not all labs are covered because your visit is for your annual physical. If you are uncertain if the lab work ordered will be paid by insurance, please contact your insurance company directly prior to completing that lab work.
We can request an audit to confirm that the coding was submitted correctly. By law, medical clinics cannot change billing codes unless an error is identified, but we’re always happy to review the charge and ensure it was billed appropriately.
GMA is required by law to list our Lab Director as well as the referring provider (your provider) on any claim billed to insurance for GMA lab services. This may be shown on your bill as Dr. Kober, since she serves as Lab Director, even though you didn’t meet with her directly.
A “deductible” is what you pay first for health care services, in addition to your monthly insurance premiums before insurance covers the cost. Once you reach your deductible and out-of-pocket maximum, your insurer should cover the costs of your health care services in full. Your out-of-pocket maximum is often on your insurance card and may vary depending on whether you are using services “in network” or outside your insurance network. If you are unsure, check with your insurance company directly before your visit to verify GMA is in the network and to determine what will be covered if you have not yet met your deductible and out-of-pocket max.
Depending on your policy, you may still have a co-payment or co-insurance until you meet your out-of-pocket max. Check with your insurance company directly before your visit to verify GMA is in your network and to determine what will be covered if you have not yet met your deductible and out-of-pocket max.
An “Advanced Beneficiary Notice of Non-Coverage,” or ABN, lists the items or services that your provider anticipates Medicare will not cover, along with an estimated cost and the reasons why Medicare may not pay. When you sign the ABN, you may choose to receive those items or services and assume the associated costs should those services not be covered by Medicare or decline the items or services Medicare is expected not to cover.
Your GMA provider is your partner in health. If an insurance claim is denied, your provider may be able to submit supporting documentation or a letter on your behalf when appropriate.
Glenwood Medical Associates does not charge patients for copies of their medical records. Fees apply only to third-party requests, such as those from insurance companies or attorneys, and are set in accordance with state regulations. The processing fee is $14.00 for the first 10 pages, $.50 per page for pages 11-40, and $0.33 per page for each additional page.
